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Returns and Exchanges:

You have up to 14 days from the shipment date to return merchandise. Holiday returns are 14 days from Christmas Day. All items must be unused and in sellable condition. You may receive a refund, replacement or online store credit. Items purchased from our retail stores must be returned to a retail store location. If you have any questions or concerns please feel free to contact our Customer Service Department at (970) 476-5202, Mon-Fri 9am-8pm. You can also send us an email at pepisports@pepisports.com.


Clothing:

Clothing must be unused, unwashed, and in sellable condition with all tags attached. Shoes must not be worn and must include original undamaged packaging. We recommend that you walk around on carpet to see if shoes fit. If they don't fit, the bottoms won't be dirty and you can send them back.


Hardware:

All products must be returned in sellable condition. Ski and bindings have all parts and must include original undamaged packaging. Any claim for defective hardware will be handled on a case by case basis.


What happens if I received damaged or incorrect merchandise?

If we shipped you an item that was wrong or damaged, we will gladly refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.


To return products:

  • Call us at (970) 476-5202, Mon-Fri 9am-8pm. You can also send us an email at pepisports@pepisports.com.
  • For your protection, we suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
  • Ship to:
    Pepi Sports
    231 Bridge Street
    Vail, CO 81657
  • Include your invoice, the product you would like to send back, and the reason for your return.
  • When we receive the product we will issue a refund or exchange the item at your request.

To view the status of your order:

  • Click on the link near the top of our website called, 'My Account'
  • Enter your main account email address and password and then click 'Sign In'
  • If you have forgotten your password, click on the link titled, 'Forgot Your Password?'
  • Under 'Shopping Preferences' click on the link titled, 'View Order Status and History' on this screen you can find out more information about a specific order.


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